Appointments

Routine Appointments

Consultations at the surgery are by appointment only.

How do I book?  There are multiply ways you can book an appointment with the surgery. 

• Via the telephone call 01922 775 194 and speak to a receptionist. 
  • ** Note there are times of the day when phone lines are very busy. Please be patient. 
• Online using the online form » Click here to make an online request.
• online patient access portal or the NHS APP
• Via text message. You may receive a link via a text message. Click on the link and follow the instructions.

Urgent appointments

This type of appointment is usually used for babies, young children, or the elderly. 

How do I book? There are many ways you can book an appointment with the surgery. 

• Via the telephone call 01922 775 194 and speak to a receptionist. 
  • ** Note there are times of the day when phone lines are very busy. Please be patient. 
• Online using the online form » Click here to make an online request
• online patient access portal or the NHS APP 
• Via text message. You may receive a link via a text message. Click on the link and follow the instructions. 

How do I cancel my appointment?

There are a many of ways you can cancel your appointment.

• Call the surgery on  01922 775 194 and speak to a receptionist. 
• Via text if you received a booking confirmation message. You can cancel your appointment using the link provided in the text message.
• Click here to make an online request
• Use the online patient access or the NHS APP.  Go to the appointments option and select your appointment. Then select the cancel option.

Home Visits

Home visits are at the discretion of the GP.

How do I request a home visit? There are many ways you can request a home visit. 

• Via the telephone call 01922 775 194 and speak to a receptionist.
  • If a home visit is necessary, please request it before 10.00 am (except in emergencies). 
  • ** Note there are times of the day when phone lines are very busy. Please be patient. 
• Online using the online form » Click here to make an online request
• online patient access portal or the NHS APP

If we have no available appointments you will directed to an alternative service:

Extended Access Service

Appointments are available 6.30 pm to 9:00 pm Monday to Friday, and 10.00 am to 3:00 pm on weekends.

You can book in advance or on the day by calling 111 or the Extended Access Service on 01922 501999.

Contracted by OurNet : Tel 01922 501 999

Walsall Manor Urgent Care Centre

Manor Hospital, Moat Road, WS1 1UG. Open 24 hours, 7 days a week. No appointment needed.

Pharmacy First

At your local chemist. Available to access self-care and treatment for minor ailments. Speak to your pharmacist for more information.

If you need help when we are closed:

If you need medical help now use 111 online, 111 BSL service (if you use BSL) or call 111

111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Four ways to seek healthcare advice from a GP

• Call your surgery to discuss a face-to-face or virtual (telephone or video) appointment
• Use our online request form  to receive a response before the end of the next working day.
• Call NHS 111 or go online to seek advice 111.nhs.uk
• Download the NHS App or login to Patient Online to order repeat prescriptions, book appointments and check your symptoms

Why does the receptionist need to ask what’s wrong?

Receptionists are asked to collect brief information from patients.

It is not a case of the receptionists being nosey!

The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’.
Reception staff are trained to ask certain questions in order to ensure that you receive:

• The most appropriate medical care
• From the most appropriate health professional
• At the most appropriate time

Reception staff, like all members of the team, are bound by confidentiality rules.

Any information given by you is treated in the strictest confidence. The practice takes any breach of confidentiality very seriously and will deal with it accordingly. You can ask to speak to a receptionist in private away from the reception counter. However if you feel an issue is very private and do not wish to say what this is then we will respect your decision.

What if I cannot attend my appointment?

Unable to keep or no longer need your appointment. Please contact the practice to cancel or re-book it as soon as possible. This will allow the practice to re-allocate the appointment to someone who needs it.

What if I’m late for my appointment?

Please contact the surgery and let us know as soon as possible. Don’t wait until your appointment time let us know as soon as you can.