Patient Rights & Responsibilities

Patients obligations to the practice

Treat NHS staff, fellow patients, careers and visitors with respect. Keep your booked appointments or cancel in good time. Remember that appointments are for one person only and that a normal appointment duration is ten minutes.

Letting us know when you change your address or telephone number. Only request a home visit when it is truly necessary for medical reasons when a patient is too ill or immobile to come to surgery.

• Use the out of hours service responsibly for a genuine emergency.
• Remember ordering repeat medication is your responsibility.
• Observing the no smoking and no mobile phone policy.

Patients Rights

Patients have the right to:

• Registeration with a General Practitioner.
• Change doctor if desired.
• Confidentiality.
• Undertake a health check on joining the Practice.
• Receive emergency care.
• Receive appropriate drugs and medicines.
• Be referred to a specialist if they and the GP agrees.
• Be treated courteously by all staff at the practice.
• Be given sufficient information about their condition to make an informed choice about investigation and treatment.
• Be referred to the hospital or professional of their choice.
• Have the right to review their medical records
• Be treated without discrimination on race colour sex or sexuality.